Refunds and Exchange Policy

All Nelsonville Music Festival sales are final; no refunds or exchanges are available. You have purchased a ticket to the Nelsonville Music Festival, not an individual artist. Lineup and schedule are subject to change for any reason. The Nelsonville Music Festival is held rain or shine.

Website Terms and Conditions

Last Updated: September 20, 2023

Welcome!

The following are the terms of use (“Terms”) that govern your use of Stuart’s Opera House and the Nelsonville Music Festival sites and mobile applications—including without limitation stuartsoperahouse.org, nelsonvillefest.org–(collectively, the “Site”), and your purchase, possession, or use of any Stuart’s Opera House or Nelsonville Music Festival tickets, products, or services.

Please read these Terms and Conditions (“Terms”) carefully before using our website. By accessing or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website.

1. Acceptance of Terms

By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using our website.

2. Privacy Policy

Your use of our website is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

3. Email Marketing

a. Opt-In: By providing your email address, you consent to receive promotional and marketing emails from us. You can unsubscribe from our emails at any time by following the instructions provided in the email.

b. Data Use: We use your email address to send you information about our products, services, promotions, and updates. We do not share your email address with third parties for their marketing purposes.

4. SMS Marketing

a. Consent: By providing your phone number, you consent to receive promotional and marketing text messages from us. Message and data rates may apply. You can opt-out of receiving SMS messages at any time by replying “STOP” to the message.

b. Data Use: We use your phone number to send you information about our products, services, promotions, and updates. We do not share your phone number with third parties for their marketing purposes.

5. Google Analytics

a. Usage Data: We use Google Analytics to collect and analyze information about your use of our website. This helps us improve our website’s performance and user experience.

b. Cookies: Google Analytics uses cookies to collect data. By using our website, you consent to the use of cookies. You can manage your cookie preferences in your browser settings.

6. Facebook Pixel

a. Tracking: We use the Facebook Pixel to track user interactions with our website. This helps us measure the effectiveness of our Facebook advertising campaigns.

b. Opt-Out: You can opt-out of Facebook Pixel tracking by adjusting your Facebook ad settings.

7. Intellectual Property

a. Content: All content on our website, including text, images, logos, and videos, is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute our content without our written consent.

8. Disclaimer

a. Accuracy: We strive to provide accurate and up-to-date information on our website, but we do not guarantee the accuracy or completeness of the content.

b. Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the content or practices of these websites.

9. Limitation of Liability

a. Disclaimer: To the fullest extent permitted by law, we disclaim all warranties and liability for any damages arising from your use of our website, including but not limited to direct, indirect, incidental, consequential, and punitive damages.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms periodically.

11. Contact Us

If you have any questions or concerns about these Terms or our website, please contact us at info@nelsonvillefest.org